Shipping Policy

Thank you for visiting and shopping at The following information sets out the terms and  conditions that constitute our Shipping Policy. 

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e mail as proof of your purchase. 

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping. 

After your payment is authorised and verified, all orders are processed within 7 days. We will  contact you for some reason if there are any delays. 

However, some orders may ship within as few as 2 days and some may take up to 10 days  or more due to busy periods (Christmas etc), however, we aim to get all orders shipped  within 7 days of placing an order.

3. Shipment Locations

3.1. Domestic Only

NFT Artist Management does not ship internationally at this time. We ship domestic only – anywhere in Australia. 

3.2. Shipping Restrictions

NFT Artist Management does not ship internationally at this time. We ship domestic only – anywhere in Australia. 

4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an  estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only  and are subject to the acceptance and approval of your order. 

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil  your order.

(a) Express Shipping 

The order will arrive within 2-7 business days. 

Express Shipping costs vary by product size, and amount. 

(b) Standard Shipping 

The order will arrive within 4-12 business days. 

Standard Shipping costs vary by product size, and amount. 

(c) Please note: 

(i) Business day means Monday to Friday, except holidays. 

(ii) Orders are not shipped or delivered on weekends or holidays. 

(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. 

(iv) Products may be delivered in separate shipments. 

(v) When placing your order, we consider these factors when calculating the  

Estimated Delivery Date: 

(A) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier. 

(B) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. 

(vi) We will not be responsible for wrong shipping address if you provide incorrect information. 

(vii) In-store pickup dates vary based on product availability. 

5. Tracking Options

NFT Artist Management aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. 

5. 1. Domestic and International

All orders delivered within Australia automatically have tracking. 

International orders are sent with Australia Post. This service comes with tracking and  your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be  responsible for the delivery of orders sent internationally.

6. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected  by your country’s Customs Department. NFT Artist Management is not responsible for any possible  customs and taxes applied to your order. We have no control over the process or additional  charges associated with the delivery and importation of your order (package) into your country. We  do not benefit in anyway from these chargers and we work very closely with our brokers and  carriers to ensure as few delays as possible. All fees imposed during or after shipping are the  responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom  requirements or other like taxes, fees, levies, costs or expenses associated with importing products  you purchase from us and shipping them internationally. 

handles international shipments and takes care of international pricing, customs and tax guidelines,  extra costs, etc. 

7. Damages

If there is any damage to the packaging on delivery, contact us immediately at [email protected].

8. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve  found that, more often than not, the package is either in the building or with a neighbour. NFT Artist Management politely requests that customers look in common courier hiding spots.  Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at [email protected] to report missing or lost packages. 

9. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page – or contact us at [email protected].

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